Terms and Conditions
By using this website, you agree that the exclusions and limitations of liability set out in these Terms and Conditions are reasonable. If you do not think they are reasonable, you must not use this website or products contained within this website.
Disclaimer
Every care has been taken to ensure that the information contained in this website is accurate and reliable, however no liability can be accepted for any error or omission. PM International Ltd may make changes to the information contained within this website at any time.
Prices
Prices are given in British Pounds and do not include VAT.
Warranty
All products sold by PM International Ltd are covered by a 'Return-to-Base' Warranty valid for 12 months from the delivery date. Products returned under this warranty will be repaired unless BER (Beyond Economic Repair), in which case the product will be replaced. This warranty does not cover damage or failure of the product due to incorrect use or improper installation.
Copyright
The information contained within this website is the property of PM International Ltd and is subject to copyright laws. The content of this website may be accessed, downloaded and printed for personal use only and may not be used for any other purpose without the prior consent of PM International Ltd.
Legal
This site and all services and products obtained from it are governed by English law. All reasonable efforts have been made to ensure that the information on this site is accurate and up-to-date. To the extent permitted by law, PM International Ltd makes no warranties or representations as to the accuracy of information contained on this site. PM International Ltd shall not be liable for any direct, incidental, consequential, indirect or punitive loss or damages arising out of access to, use of or inability to use this Website, or any errors or omissions in the content thereof.
Delivery
Standard delivery is to addresses within the United Kingdom mainland (excluding Northern Ireland); this excludes PO Box addresses.
We currently use a next-day courier service to deliver to you and they require a signature on delivery. Actual delivery times may vary for you depending on;
- i) our stock availability,
- ii) your delivery address,
- iii) when you make your selection, and
We reserve the right to use alternative delivery methods without prior notification. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
It is the customer's responsibility to report all lost boxes online within 7 days. Customers are obliged to comply with our couriers' (UPS) claim compensation process. Failure to comply with this processes, as amended from time to time, will result in no refund.
We reserve the right to refuse orders if it becomes apparent that, in our sole opinion, the deliver service in your area is too unreliable.
Return Policy
Your products from Light Symphony should arrive in perfect condition. If you are dissatisfied with any aspect of your purchase or delivery please contact Light Symphony using our on-line form on the ‘Contact Us’ page. We will then arrange either a replacement or refund. Claims must be made within 7 days of receipt of goods, and the product must be retained for inspection.
Refunds
Refunds can only be dealt with via the company procedure, please contact us via the on-line form on the ‘Contact Us’ page or call us.
Limitation of Liability.
To the full extent allowed by law, PM International Ltd also excludes for itself and its suppliers any liability for incidental, consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits arising out of or in connection with the sale, installation, maintenance, use or failure of its products.
Cloud Server Support, including Amazon Alexa and Google Assistant
Using Amazon Alexa, Google Assistant, App or API control via the internet requires command messaging via cloud servers owned or operated by PM International Ltd. This cloud service is provided free of charge and PM International Ltd makes absolutely no guarantees as to its reliability, endurance or availability and reserves the right to terminate this service at any time. PM International Ltd excludes itself and its suppliers of any liability for incidental, consequential, indirect, special or punitive damages of any kind, or for loss of revenue or profits arising out of or in connection with the sale, installation, maintenance, use or failure of its cloud service.